Return Policy
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Customer must be familiar with our policies prior to ordering. Please check your order promptly upon receipt.
Damages/shortages or errors must be reported to us within 10 days of receipt of order to initiate a claim.
All damaged items due to delivery should be claimed through UPS or the postal service first.
Unfortunately, we are unable to send call tags Shrink wrapped packages such as software and the like are deemed final as soon as it is opened and non returnable.
If you need to return merchandise, please be aware that: Returned items within 10 business days of receipt must have their original labels, and be folded and packed in the original packaging. Unless the return is due to an oversight on ahuva's part a 15% restocking fee will be charged for regular stock items and 20% for specialty orders.
Custom orders are non returnable.
Seasonal items are not returnable. Please anticipate your needs. Items that were special ordered (not pictured on our site) or personalized may not be returned.
All items listed in our Overstock department are deemed as final sale as the price of these items are usually below cost.
Hand made items are clearly non returnable. These are items such as prayer shawls and Jewelry pieces hand made and specially created for your order and therefore cannot be returned. If in doubt wether an item is handmade by it's title or description it is incumbant upon the customer to inquire prior to ordering as we cannot post this information on our vast changing inventory.
All orders cancelled incur a 20% restocking fee. Cancellation costs include, pre-packaging, labelling, printing receipts, manually crediting charge, internal notification, documentation and re-inventorying items internally based on demand This takes enormous amount of effort time and resources.
All returns require you login to your account and log an RMA ticket via our Helpdesk. We will respond with instructions to re-send the item(s) to avoid duties and brokerage fees. Please enclose order ID. Ahuva will make every effort to replace the item or provide store credit upon receipt of the item. If the item arrives damaged due to poor packaging, then no credit will be issued. So please make sure to re-package it appropriately. The package should be sent to our mailing address listed. If for any reason, you feel there is an error in charge on your credit card after a purchase is received, please email us stating your claim. We are an honest company but at times we too can make a mistake. Almost 100% of the time we resolve your conflict to your 100% satisfaction.
Please do not dispute the charge with your credit card company simply because this is a very time consuming and costly procedure resulting in a long wait period to receive your possible credit and additional unnecessary charges. If a chargeback is initiated without prior consent or invalid reason, there will be a $25 re-charge fee that is levied by the credit card processing company. This applies to all forms of payment.
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